Cancellation, Rescheduling and Refunds
Individual sessions may be cancelled or rescheduled without charge when at least 24 hours’ notice is provided.
Cancellations made with less than 24 hours’ notice and missed appointments are non-refundable.
If Attona cancels a paid session and cannot offer a suitable alternative, you may choose to reschedule or receive a refund to the original payment method.
Privacy and Confidentiality
Personal information is treated respectfully and confidentially. It is used only to:
- Respond to enquiries.
- Arrange and provide the requested service.
- Process payments and issue invoices.
- Maintain necessary business records.
- Meet applicable legal obligations.
Information will not be shared with another person or organisation without permission unless disclosure is required by applicable law or there is a serious and immediate safety concern.
Sessions will not be recorded by either party without prior agreement.
Participants are encouraged to join sessions from a private place and use a secure internet connection.
Preparing for Your Online Session
To make the most of your session:
Join from a quiet, private, and comfortable place.
Use a stable internet connection.
Check your camera, microphone, and speakers beforehand.
Use headphones if other people are nearby.
Keep your device charged or connected to power.
Join approximately five minutes before the scheduled time.
Have a notebook available if you would like to record key points.
Consider the main questions or concerns you would like to discuss.
Terms of Service
Attona provides online consulting and training services focused on parenting, personal development, and emotional wellbeing.
The scope, format, duration, price, and cancellation terms of the selected service will be communicated before payment.
A booking is confirmed after payment is completed. Customers are responsible for providing accurate contact and booking information.
Privacy Policy
Attona may collect information that you voluntarily provide, including your name, email address, contact details, pre-session information, and booking details.
This information is used to respond to enquiries, arrange and provide services, process bookings, maintain business records, and comply with legal obligations.
Payments are processed securely by by a third-party payment provider. Attona does not directly store customers’ card details.
Information may be shared with service providers only when necessary to operate the business, process payments, or meet legal requirements. Attona does not sell personal information.
Contact and Customer Support
For enquiries, booking assistance, cancellations, refunds, invoices, or payment questions, please contact: